01 Information We Collect

To deliver high-performance custom web development, cloud hosting, billing software platforms, admin portals, and AI Studio capabilities, we collect the following categories of information:

• Direct Business Contact Data: Name, business entity name, email address, phone number (+WhatsApp billing contact details), and commercial software specifications provided during project onboarding or inquiry.
• Technical Telemetry & System Logs: Anonymized IP addresses, browser fingerprint characteristics, API request latencies, and local preference keys stored within your device's LocalStorage.
• Client Application & Billing Data: Proprietary data entered into custom billing software tools or admin panels processed securely through zero-knowledge or serverless cloud endpoints.

02 How We Keep Your Data Safe & Secure

We enforce rigorous enterprise-grade security protocols across all infrastructure and software layers:

• SSL/TLS 1.3 Transport Encryption: All data transmitted between your browser, custom billing apps, and our cloud servers is encrypted using modern TLS 1.3 standards.
• AES-256 Bit Data at Rest Encryption: System back-ups, user credentials, database states, and sensitive tokens are encrypted using AES-256 bit military-grade standards.
• Isolated Client Sandboxing: Websites, custom dashboards, and billing tools hosted by Aurgenzo operate in isolated runtime containers to prevent cross-tenant data leaks.
• Strict Access Controls (RBAC): Employee access to client databases or production environments is restricted by role and strictly audited.

03 AI Processing & Confidentiality Commitment

When interacting with Aurgenzo AI Studio or AI-assisted features:

• Conversations, prompts, and submitted code/documents are processed ephemerally.
• Zero-retention data pipelines ensure your proprietary business logic and client datasets remain 100% confidential.

04 Third-Party Integrations & Payment Services

We interface exclusively with verified, tier-1 compliant API service providers:

• WhatsApp Business API: Used for automated project status updates, billing alerts, and direct client support.
• PCI-DSS Certified Payment Gateways: All billing software payment processing and subscription clearances adhere to strict PCI-DSS Standards. We never store raw credit card numbers.

05 Cookies & Local Storage Usage

We deploy essential LocalStorage parameters exclusively to save your UI preferences (theme toggles, active workspace state, viewport scaling preferences). We do not use third-party advertising tracking pixels or invasive retargeting scripts.

06 Your Rights & Regulatory Compliance

Aurgenzo complies with international privacy frameworks including GDPR, CCPA, and India's Digital Personal Data Protection (DPDP) Act 2023. You hold the absolute right to request:

• Full access to your account data and project archives.
• Instant data correction or complete, irreversible account erasure ("Right to be Forgotten").

07 Data Protection Officer & Security Contact

For any privacy inquiries, data deletion requests, or vulnerability reports, reach out directly to our security team:

01 Scope of Services

Aurgenzo provides bespoke web development, managed cloud hosting, custom billing & inventory software suites, administrative portals, animated invitation media, and AI model integration services. All services are governed by agreed project scopes and milestone definitions.

02 Intellectual Property & Deliverable Ownership

• Client Deliverables: Upon 100% contract payment clearance, the client holds full ownership rights to bespoke website design assets, custom source code components, and database structures created specifically for their project.
• Aurgenzo Frameworks: Pre-existing reusable studio libraries, core engine architecture, boilerplate modules, and Aurgenzo trademarks remain the exclusive intellectual property of Aurgenzo.

03 Billing, Invoicing & Milestone Refund Terms

• Payment schedules are established upfront via milestone phases or recurring licensing contracts.
• Milestone Refunds: Unstarted milestone deposits are fully refundable prior to project phase commencement. Completed and client-accepted milestones are non-refundable.
• Hosting & License Subscriptions: Software licenses and hosting plans can be cancelled with 14 days written notice prior to the upcoming renewal cycle.
• Late Payments: Accounts with invoices past 15 days overdue may experience temporary service suspension until clearance.

04 User Conduct & Acceptable Use Policy

Clients and end-users explicitly agree NOT to:

• Attempt unauthorized penetration testing, vulnerability exploitation, or reverse engineering of Aurgenzo servers or software products.
• Utilize Aurgenzo custom billing software for deceptive, fraudulent, or illegal financial activities.
• Abuse AI Studio API quotas through automated web scraping, rate-limit bypassing, or malicious bot automation.

05 Service Level Agreement (SLA) & Uptime Guarantee

Aurgenzo targets 99.9% uptime for hosted websites, billing backends, and admin portals. Scheduled maintenance windows are communicated at least 24 hours in advance. Aurgenzo is not liable for service interruptions caused by upstream DNS providers, internet service outages, or force majeure events.

06 Limitation of Liability

To the maximum extent permitted by applicable law, Aurgenzo's cumulative financial liability for any claims arising out of or connected to our services shall not exceed the total fees paid by the client to Aurgenzo during the six (6) months prior to the incident.

07 Service Termination

Either party may terminate a service contract with 14 days written notice. Aurgenzo reserves the right to immediately suspend or terminate access without notice in the event of severe security violations, non-payment, or breach of these Terms.

08 Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any legal proceedings or disputes shall be subject to exclusive jurisdiction in the competent courts of India.

09 Studio Contact & Masterminds